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27 February 2010 |
| Scheduled BGAN / FBB / SBB Packet Switch Outage 020310 08:00 UTC #1 |
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Dear Customers,
I would like to advise you of a short scheduled outage which will affect PS users on the BGAN service where the APN in use is terminated in Paumalu GGSN. This outage is scheduled for 10 minutes on Tuesday 02/03/2010 starting at 08:00 UTC
The reason for this outage is to perform a software maintenance update on our Paumalu GGSN. There is a fault with a GGSN feature “Routing behind the MS” where if used a GGSN restart can occur. This software update includes a fix for this fault as well as other faults identified by the manufactures design unit.
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Reason for notice:
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Maintenance
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Services affected:
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BGAN / FleetBroadband and SwiftBroadBand PS (Paumalu APNs)
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Regions/Spots affected:
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All
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Date of outage:
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02/03/10
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Start of Maintenance period:
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08.00 UTC
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End of Maintenance period:
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10.00 UTC
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Single or Multiple Outage(s)
& duration(s):
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Single 10 minutes outage
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Outage Impact:
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During this period the users PS session will be disconnect and unavailable for the outage period.
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Terminal Types affected:
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All
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Actions needed by user:
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Reconnect their PS session.
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In case of problems Contact :
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Inmarsat Customer Service
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For assistance please contact the customer support team either by email to support@mvsnet.net or via telephone on +7 (495) 967 12 37.
Customer Care
MVS group
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