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3 September 2010 |
| Restored - Unscheduled loss of Network service in I-4 EMEA 030910 |
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Inmarsat is pleased to advise that the Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB has been resolved
For assistance please contact the customer service team either by email to
support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group
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2 September 2010 |
| MVS notifications outage 02092010 from 12.00 p.m. to 15.00 p.m. UTC |
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Dear Partners,
We would like to inform about forthcoming unscheduled maintenance works on MVS BSS today, September 2nd 2010 from 12.p.m. (noon) to 15.00 p.m.(UTC)
During these 3 hours all notifications on Inmarsat Broadband services including alerts on Credit monitoring, activation/deactivation notifications will be delayed with distribution.
This outage will not cause any degradation on services or limitation with operations via MVS.net portal.
We would like to apologize for inconvenience caused.
We’ll keep informed on progresses via News section on the MVS.net portal.
For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group |
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27 August 2010 |
| Incident Report: Unscheduled loss of Network service in I-4 EMEA 250810 14:25 |
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Dear Partners,
On the 25th of August 2010 at 14:20 UTC, a failure of the Inmarsat Core Network Gateway (CNGw) at the Fucino Satellite Access Station (SAS)
caused a loss of BGAN/FB/SB services over EMEA. A reboot of the CNGw was performed and service successfully restored at 14:40.
The root cause of the problem is being investigated. All necessary corrective actions will be undertaken to prevent similar occurrences in the future.
For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group |
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20 August 2010 |
| Planned EMEA site switch 220810 21:00 UTC |
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Dear Customers,
We would like to advise you of a scheduled activity on the Inmarsat 4F2 EMEA satellite. There will be a RAN site switch from Burum SAS
to Fucino SAS to allow essential maintenance activity to be performed at Burum .
The RAN Switch is scheduled on 22/08/2010. There will be a BGAN / FBB / SBB service outage for 2 minutes.
Reason for notice:
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Planned activity.
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Services affected:
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BGAN / FBB / SBB
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Regions/Spots affected:
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EMEA 4F2
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Date of outage:
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22/08/2010
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Start of Maintenance period:
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21.00 UTC
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End of Maintenance period:
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24.00 UTC
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Single or Multiple Outage(s)
& duration(s):
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Single 2 min
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Outage Impact:
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During this period existing calls will be dropped and new users will not be able to set up Circuit Switched and Packet Switched calls.
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Terminal Types affected:
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ALL
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Actions needed by user:
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Users need to log in
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For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group |
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18 August 2010 |
| Scheduled BSS Maintenance 220810 09:00 UTC |
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Dear Customers,
We would like to advise you of forthcoming planned maintenance to the Inmarsat BSS as part of Inmarsat’s regular monthly System Level maintenance activity.
This is scheduled to take place on Sunday 22nd August 2010 from 09:00 UTC with duration of up to three hours. During this time the Inmarsat BSS and MVS platform will be unavailable affecting
all provisioning activities including activation, deactivation and suspension. No service orders will be lost during this time as they will be queued and processed once the maintenance is complete.
CDRs will be available as normal throughout this window.
Please note that this maintenance is only affecting Inmarsat BSS system provisioning activities, users will still be able to connect their terminals to the network and pass traffic.
Reason for notice: BSS Maintenance
Services affected: Provisioning will be unavailable.
Impact: Unable to Provision
Date of maintenance: Sunday 22nd August 2010
Time maintenance begins: 09:00 UTC
Estimated restoration: Sunday 22nd August 2010 12:00 UTC
In the unlikely situation where a rollback is necessary Inmarsat may exceed the declared maintenance window however we will advise customers if this occurs.
For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group
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12 August 2010 |
| Scheduled Maintenance BGAN / FB / SB / GSPS 180810 21:00 UTC #1 |
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Dear Customers,
We would like to advise you of a scheduled activity on the 4F2 EMEA satellite. There will be a change of satellite payload configuration to improve the satellite payload redundancy. This maintenance activity is scheduled on 18/08/2010 during the maintenance window. There will be a BGAN / FBB / SBB / GSPS service degradation for new users accessing dark beams whilst this work is conducted.
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Reason for notice:
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Planned activity.
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Services affected:
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BGAN / FBB / SBB and GSPS new users in non active beams.
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Regions/Spots affected:
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EMEA 4F2
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Date of outage:
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18/08/2010
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Start of Maintenance period:
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21.00 UTC
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End of Maintenance period:
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24.00 UTC
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Single or Multiple Outage(s)
& duration(s):
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Single 20 min
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Outage Impact:
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During this period new users will not be able to set up Circuit Switched and Packet Switched call on dark beams.
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Terminal Types affected:
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ALL
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Actions needed by user:
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None
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In case of problems Contact :
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Inmarsat Customer Service.
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For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237
Customer Care
The MVS group
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11 August 2010 |
| REPORT - MVS BSS platform software update |
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Dear Customers,
Today, August 11 2010 at 9.00 UTC (12.00 Moscow time) during BSS platform outage was succesfully carried out software upgrade.
Outagewas extended more then it was scheduled and finished at 14.30 p.m. Moscow time.
Now service on the MVS BSS platform is fully restored.
We apologize for inconvenience caused.
For assistance please contact the customer service team either by email to support@mvsnet.net
or via telephone on +7 (495) 9671237
Customer Care
The MVS group |
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10 August 2010 |
| Scheduled 1 hour outage on MVS BSS platform at 9.00 UTC on August 11, 2010 |
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Dear Customers,
On Wednesday, August 11 2010 starting 9.00 UTC (12.00 Moscow time) there will be scheduled 1 hour outage on the MVS BSS platform.
During this outage we’ll make some software upgrades which allow us to improve server performance.
Due to outage all requests for BGAN/FBB/SBB/GSPS activation/deactivation, CDR updates and monitoring alerts will be delayed.
MVS BSS outage will not cause degradation of service.
We apologize for inconvenience caused.
For assistance please contact the customer service team either by email to support@mvsnet.net
or via telephone on +7 (495) 9671237
Customer Care
The MVS group |
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10 August 2010 |
| Accidental report - Fly carrier was not working for 3-4 hours on Sunday, August 8, 2010 |
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Dear Customers,
On Sunday, August 8th 2010 during night 3 -4 hours customers experienced problems with using Fly carrier service.
MVS had a problem with Internet connection from our provider. Fly carrier users were not able to use IP= 82.138.41.237 during time of recovery.
Fly carrier service was restored at 06.00 p.m. (UTC)
We would like to make our apologies for inconvenience caused.
For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group |
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2 August 2010 |
| Scheduled Paumalu Media gateway Upgrade 040810 0800UTC |
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Dear Customers,
We would like to advise you of a scheduled software upgrade on the Inmarsat Paumalu Media Gateway.
This is being performed in order to fix a fault whereby some types of BGAN UT do not receive ringing tone when calling another BGAN UT.
The upgrade will include two Media Gateway restarts each causing an outage of approximately four minutes each and spaced approximately 20 minutes apart.
During the outages all new circuit switched call attempts to/from BGAN/FB/SB, IsatPhone Pro and Classic Aero subscribers in the APAC
and AMER satellite regions will fail and any existing calls will be terminated.
In addition packet switched users will have their data sessions deactivated during the outage and SMS will be unavailable.
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Reason for notice:
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Planned activity.
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Services affected:
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All BGAN/FB/SB, IsatPhone Pro and Classic Aero Circuit and Packet Switch Services
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Regions/Spots affected:
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APAC and AMER
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04/08/2010
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Start of Maintenance period:
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08.00 UTC
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End of Maintenance period:
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09.00 UTC
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Single or Multiple Outage(s)
& duration(s):
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Two outages of approximately four minutes.
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For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group |
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2 August 2010 |
| Scheduled service degradation MoIP Voicemail 030810 22:00 UTC |
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Dear Customers,
Inmarsat informed of scheduled service degradation on the MoIP Voicemail platform.
This outage is required to set up the configuration for the multi-language service within the MoIP system.
During this configuration users will be unable to deposit and/or retrieve voicemails. However, provisioning of new VoIP service will remain unaffected during this time.
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Reason for notice:
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Configuration of a multi-language voicemail system
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Services affected:
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MoIP Voicemail platform service degradation – calls to deposit and/or retrieve voicemail will be affected. No impact to voicemail provisioning.
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Regions/Spots affected:
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ALL for voicemail access
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Date of outage:
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03/08/2010
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Start of Maintenance period:
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22:00 UTC
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End of Maintenance period:
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22:45 UTC
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Single or Multiple Outage(s)
& duration(s):
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Single outage whilst language packs are installed and verification testing is completed. Approximate duration: 45 minutes.
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Outage Impact:
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Voicemail services will be unavailable for 45 minutes during installation of the language packs.
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Terminal Types affected:
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All
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Actions needed by user:
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None
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In case of problems Contact :
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Customer Service
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For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group |
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2 August 2010 |
| Scheduled MVS BSS upgrade on Wednesday August 4th, 2010 |
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Dear Customers,
We would like to advise you about scheduled activity on the MVS BSS platform.
There will be an 1 hour outage starting from 9.00 a.m. (UTC) August 4th, 2010 during which MVS BSS platform will be upgraded.
This outage will affect BSS operations for BGAN/FBB/SBB/ISATphone users of MVS.
There will be a delay with requests for activations/deactivations, CDR delivery,
online traffic usage monitoring for BGAN/FBB/SBB/ISATphone users.
This outage will not affect providing any services for customers.
When upgrade will be completed all postponed operations on the MVS BSS platform will continue executing.
For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group
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29 July 2010 |
| MOR CDR format updated, revision 24 |
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MOR CDR file format was updated.
An extra field was added to Subscription Fees section.
Latest format version is 24.
Please download the current definition from MVS.net library |
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28 July 2010 |
| Unsheduled outage on the MVS BSS platform |
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Dear Customers,
We are currently expereincing outage on the MVS BSS platform caused with the problems on the link between MVS and Inmarsat BSS platform.
CDRs download, requests for activation/deactivation for the broadband services are delayed.
We are investigation this problem with Inmarsat and doing our best to resolve at shortest.
Please appologize for inconvinience caused.
MVS customer Support |
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27 July 2010 |
| Thrane and Thrane Explorer 727 - Software version 1.12 |
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Dear BGAN Customers
Thrane and Thrane Explorer 727: Software Version 1.12
We are pleased to inform you that the Thrane and Thrane Explorer 727 Land Vehicular software version 1.12 is released and available for download from the MVS library
http://www.mvsnet.net/default.aspx?fc=document&pg=list&doc_id=740
This is a medium priority release. In this release are new features and bug fixes, including improved ISDN error handling, support for multiple PDP context
activations via the handset and remote activation of PDP contexts via SMS.
More information on this release can be found in the attached Technical Notification from Thrane and Thrane.
This release will be available for download within one week through the BGAN LaunchPad Update Service.
For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group |
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23 July 2010 |
| Scheduled Live BSS Firewall Upgrade 280710 1000UTC |
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Dear customers,
We would like to advise you of a scheduled activity on the Inmarsat London live BSS firewall. There will be upgrading the firewall from Cisco PIX 8.0.4(32) to Cisco ASA 8.3.
The upgrade will cause up to a 15 minutes interruption. Following the successful upgrade Inmarsat will perform failover testing which will cause four 30 second interruptions.
This outage will affect CDR collection from the DPI, BSS Provisioning, Prepay OVMS (Open Voucher Management System) and BrandNUI.
Customers are requested to please verify their connectivity to the listed services before and after this activity and let us know of any issues.
This upgrade will enable Inmarsat to provide partners with enhanced and secure services.
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Reason for notice:
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Planned activity.
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Services affected:
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Access to Live DPI, Peoplesoft, DP IM, OVMS
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Regions/Spots affected:
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N/A
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Activity date:
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28/07/2010
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Start of Maintenance period:
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10.00 UTC
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End of Maintenance period:
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12.00 UTC
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Single or Multiple Outage(s)
& duration(s):
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Single at five – 15 minutes and four less than 30 seconds
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For assistance please contact the customer service team either by email to support@mvsnet.net or via telephone on +7 (495) 9671237.
Customer Care
MVS group
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22 July 2010 |
| MOR format updated |
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MOR CDR file format was updated.
An extra field was added to Subscription Fees section.
Latest format version is 23.
Please download the current definition from MVS.net library |
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